Refund & Cancellation Policy

Last updated: 17 September 2026

This Refund and Cancellation Policy applies to all fees paid to Shield Bharat Consulting Private Limited for consultancy Services, whether paid online through our payment page, by UPI or by bank transfer. Because our Services are professional services delivered over time, refunds are governed by the stage of work completed and by the terms agreed in your proposal or MOU.

• Before work starts: if you cancel in writing before we have begun documentation or filing, we refund the amount paid less any payment-gateway charges and a processing fee as stated in your proposal (typically 5%).
• After work has started: fees for the stages already completed (document preparation, application filing, inspection readiness, follow-up) are not refundable. Any unutilised stage fee may be refunded or adjusted against other Services at our discretion.
• Staged MOU payments: an instalment that has become due on its trigger event (for example rate finalisation or welcome letter) is not refundable.

Refund requests must be sent to contact@shieldbharat.com from the registered email address within the window stated in your proposal or MOU (our standard rule is within 7 days of payment for full refund less processing fee, and up to 30 days for a partial refund). Each payment is eligible for one refund request. Government fees, statutory charges and third-party costs already paid on your behalf are not refundable.

Shield Bharat does not control the decision of any insurer, TPA, government scheme or accreditation body. Rejection, delay, tariff disagreement or de-empanelment by such an authority does not entitle the client to a refund of fees for Services already rendered. Where our proposal includes a re-filing commitment, we re-file at no additional professional fee as described in the proposal.

If an online payment is debited but not confirmed, or you are charged twice, the amount is reversed automatically by the payment gateway or bank, usually within 5–7 working days. If it is not, write to contact@shieldbharat.com with the receipt number or UTR and we will resolve it.

Approved refunds are made to the original payment method (or by bank transfer for UPI / NEFT payments) within 7–10 working days of approval. A refund confirmation is sent by email. Where GST was charged, a credit note is issued.

Shield Bharat Consulting Private Limited
Rama Road 48, Moti Nagar, New Delhi – 110015, India
Phone: +91 8001094000 · Email: contact@shieldbharat.com